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All volunteers of The Salvation Army are expected to be aware of and adhere to the following Policies & Procedures. These Policies & Procedures have been compiled to ensure the welfare of our volunteers and those whom they will serve through their participation in Salvation Army programs. If you have any questions or concerns regarding the Policies & Procedures below, please contact the Volunteer Director for your state or region.


General Expectations:

Absences without notice should be strictly avoided whenever possible. Volunteers should notify their supervisor as soon as possible if an absence is anticipated. Scheduled events such as doctor's appointments, vacations, etc., should be communicated well in advance to allow other volunteers to cover the shift and avoid interruption of services.

Arrival should be timely, with volunteers ready to work. Please notify the supervisor upon arrival and inquire what tasks require assistance.

Hours should be documented to include the time of arrival and departure, with volunteers signing in at the beginning and out at the end of each shift. Please inquire of specific hours policies with the supervisor as these policies may vary from program to program.

Attire should be worn that is appropriate and comfortable for your volunteer position. The supervisor can answer questions regarding appropriate dress.

Money may not be accepted from a client under any circumstances.

Use of alcohol and/or drugs is not permitted at any Salvation Army facility. Salvation Army volunteers are prohibited from using alcohol and/or drugs while acting as a representative and performing responsibilities defined by his/her volunteer position. Volunteers are also not permitted to purchase alcohol, drugs or cigarettes for any of the clients.

Smoking is not permitted in Salvation Army facilities. Please ask the supervisor if there is a designated smoking area.

Prohibited weapons may not be brought on site, including but not limited to any form of firearm, explosive device, or other device that is generally considered to be a weapon. All persons are forbidden from carrying a prohibited weapon of any kind onto Salvation Army property, regardless of whether the person is licensed to carry the weapon or not.

Volunteers working with at risk groups such as children and seniors will be required to have a background check.


Orientation and Training may be provided to volunteers. A general orientation may be conducted by the Director of Volunteers or a designee and job-specific training may be provided by the supervisor overseeing that volunteer position. Position descriptions, performance evaluations and sign-in sheets serve as tools for preparing references.


Safety, Privacy and Welfare:

Confidentiality is a right guaranteed to our clients and our volunteers. Clients' needs, concerns and personal problems are not to be discussed with anyone other than the program supervisor or staff the supervisor deems appropriate. Volunteer applications, evaluation and other information will also be kept completely confidential.

Liability insurance is provided for all registered volunteers while performing in the scope of their Salvation Army volunteer assignments. The Salvation Army's non-owned vehicle coverage only provides liability and coverage in excess of the owner's actual coverage.

Safety is a primary concern that must be protected throughout the course of all actions and activities occurring through The Salvation Army. The Salvation Army takes the safety of children, the elderly and the disabled especially seriously and conducts an extensive program called "Safe from Harm" to ensure their protection. Volunteers who will be in one-on-one contact with beneficiaries of The Salvation Army's programs or who will be working with children, the elderly or the disabled will be required to undergo a background check and receive specialized training to work with these populations.

Accidents must be reported immediately. Please provide all information regarding the accident to the supervisor without delay.

Signing legal documents for clients or on behalf of The Salvation Army is strictly forbidden. Signature or paperwork requests must be referred to your supervisor.

Valuables should not be brought to the volunteer locations as there is no way to ensure safety of such items. The Salvation Army is not responsible for any damage or loss to volunteers' personal property. Regular accessories containing valuables (such as briefcases or purses) or valuables that could not be left home should be stored in an area determined to be relatively safe by the supervisor.

Volunteer appreciation:

Meals may be provided for volunteers during specific projects and at some sites equipped with kitchens. Please inquire with the supervisor to learn if meals are provided for volunteers.

Recognition will be an ongoing process. As a volunteer, you have the right to be acknowledged and appreciated for your valuable contributions to The Salvation Army.

References are gladly provided for volunteers upon request based on performance.

Corrective processes, dismissals and appeals:

Dismissal of a volunteer may take place if the volunteer is unreliable, irresponsible, disruptive, demonstrating inappropriate behavior or failing to adhere to the policies and procedures of The Salvation Army and it programs. A meeting between staff, the volunteer and the Director of Volunteers will occur in an effort to reach resolution prior to dismissal. If such efforts to correct the volunteer's deficiencies are unsuccessful, the volunteer will be released from service.


Youth under the age of 18 who wish to volunteer with The Salvation Army and are not part of an organized group or class are required to have written parental permission. The program supervisor will be able to provide any necessary parental consent forms.

Supervision is required for all minors and the following student-to-chaperone ratios are typically observed:

3:1 ratio for elementary students
5:1 ratio for junior high students
10:1 ratio for high school students.

Chaperones/Supervisors must be responsible in their efforts to keep the youth on task and encourage appropriate behavior.

Given that volunteering is a life-shaping experience intended to assist youths in developing a positive sense of self and enhance character formation, the conduct and behavior required of youth volunteers reflects the same guidelines that are followed by adults. While The Salvation Army will shield youth volunteers from expectations and/or situations that are potentially harmful or age-inappropriate, youth volunteers are encouraged to review and abide by the Policies & Procedures as they apply to General Volunteers (above).





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